OUR COVID-19 RESPONSE & UPDATE
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders will continue to be shipped within 1 to 3 business days via USPS. Please see below for mail carrier times. We have started to see delays starting March 2021 by a couple days.
ARE THE PAW TRIBE'S ARTISAN PARTERS SAFE?
We are currently following the guidelines established by our artisans' respective countries. Our Kenya "Mama" artisans are currently working from home and our leather workshops are following COVID-safety protocols with open air ventilation.
HOW LONG DOES IT TAKE FOR MY ORDER TO PROCESS AND SHIP OUT?
Orders ship within 1-3 business days, unless otherwise indicated. We ship most packages via USPS, which typically takes 3-5 business days in the U.S., 8-10 business days to Canada, and 14 or more business days internationally. Please see our Shipping & Returns page for more information. If you need your order by a certain time, please contact us and we will do our best to work within your timeframe.
HOW STURDY ARE THE BEADS ON THE BEADED COLLARS & LEASHES?
Very! Our beaded dog collars have been worn surfing, in the lake, out hiking, at dog parks, dog day cares, etc. -- you get the gist! Our beaded leashes have been dragged through the mud and used in rain showers and customers have complimented us in how well they hold up. The beaded collars and leashes can last for years if properly taken care of (see below).
Our beaded collars and leashes are stitched tightly into the leather using an age-old beading technique from the Masai communities in East Africa. Once the beading is complete, another piece of leather is molded onto the back to cover the stitch work to create the final product. See our video on “How Beaded Goods are Made” to see this beautiful craftsmanship and head over to our Testimonials page for more insight.
As some dogs may like to chew on leather goods, we would advise you to store leather products in a secure place when not being worn / used.
HOW DO I CARE FOR MY LEATHER COLLARS & LEASHES?
We recommend a little leather conditioning if your dog wears their leather collar for a swim or in heavy rain. This will ensure that your collar is long-lasting. Specific information on care for leather products is provided on our “Care” page.
ARE YOUR PRODUCTS MACHINE WASHABLE?
Leather collars & leashes: Please see the "Care" page for more information.
Cloth collars: All our cloth collars are machine washable. We recommend machine washing in cold water and air drying.
Bow ties: All bow ties are machine washable. We recommend machine washing in cold water and air drying.
Bandanas: All bandanas are machine washable. Please wash them in cold water and air dry.
CAN I CUSTOM ORDER DESIGNS?
For collars only, we are able to customize some designs and colors. However, the collar will take up to 6 to 8 weeks to complete and ship. We are unable to offer custom sizing on any of our small, medium, large, and extra-large collars. If your dog’s neck is larger than the extra-large size we offer, we may consider a special order. Please contact us at firstname.lastname@example.org for more details.
DO YOU OFFER PRICE ADJUSTMENTS?
Unfortunately, we do not offer price adjustments at this time. We are too small of a brand and only have offers that are good for a certain amount of time. Thank you for your understanding!
IF I'M SENDING A GIFT, CAN I ADD A NOTE?
Absolutely! Before checking out, please click on "cart" and leave your gift message in the "Special Instructions" box and we will handwrite a gift message to your recipient.