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FAQs

OUR COVID-19 RESPONSE & UPDATE

WE'RE DONATING MASKS FOR COVID-19 RELIEF EFFORTS. WANT TO JOIN? 

For every order placed until April 30th, The Paw Tribe will donate one non-medical grade, reusable face mask for essential workers. 

ARE WE STILL SHIPPING ORDERS? 

Yes. Our shipping team currently consists of one person who is safely shipping out orders. 

HOW DO I MAKE RETURNS? 

Ensuring the safety of our customers and our team is a top priority. If you need assistance returning an item within the 20-day return period, please reach out to us directly at hello@thepawtribe.com. We are offering FREE returns during this period and will e-mail you a return label directly. Depending on order size, you may be able to mail the return package directly from your mailbox. 

All items do still need to be in new condition, unwashed, and in original packaging for a full refund.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 

Orders will continue to be shipped within 1 to 3 business days via USPS. Please see below for mail carrier times. We have not anticipated delays thus far. 

ARE THE PAW TRIBE'S ARTISAN PARTERS SAFE? 

While most of our artisan partners work from home or small to medium workshops, we have currently stopped production on our goods. Our artisans working from home typically travel to get raw materials and we want to ensure their safety and follow the guidelines established by their respective countries. 

 

FAQs

HOW LONG DOES IT TAKE FOR MY ORDER TO PROCESS AND SHIP OUT?

Orders ship within 1-3 business days, unless otherwise indicated. We ship most packages via USPS, which typically takes 3-5 business days in the U.S., 8-10 business days to Canada, and 14 or more business days internationally. Please see our Shipping & Returns page for more information. If you need your order by a certain time, please contact us and we will do our best to work within your timeframe. 

HOW STURDY ARE THE BEADS ON THE BEADED COLLARS & LEASHES?

Very! Our beaded dog collars have been worn surfing, in the lake, out hiking, at dog parks, dog day cares, etc. -- you get the gist! Our beaded leashes have been dragged through the mud and used in rain showers and customers have complimented us in how well they hold up. The beaded collars and leashes can last for years if properly taken care of (see below).

Our beaded collars and leashes are stitched tightly into the leather using an age-old beading technique from the Masai communities in East Africa. Once the beading is complete, another piece of leather is molded onto the back to cover the stitch work to create the final product. See our video on “How Beaded Goods are Made” to see this beautiful craftsmanship and head over to our Testimonials page for more insight.

As some dogs may like to chew on leather goods, we would advise you to store leather products in a secure place when not being worn / used.

HOW DO I CARE FOR MY LEATHER COLLARS & LEASHES?

We recommend a little leather conditioning if your dog wears their leather collar for a swim or in heavy rain. This will ensure that your collar is long-lasting. Specific information on care for leather products is provided on our “Care” page.

WHAT CAN I STUFF MY DOG BED COVER WITH?

The Paw Tribe offers premium inserts that were made specifically for pet use. Our inserts are made from 100% premium polyester fiber filling and are comfortable and fluffy. Please note, that at this time, we are only able to ship dog bed inserts within the United States.

We also recommend recycling old beds and using our bed covers to enliven the old beds. Last but not least, you can easily stuff the dog bed cover with old sheets, towels, pillows, and comforters.

ARE YOUR PRODUCTS MACHINE WASHABLE?

Leather collars & leashes: Please see the "Care" page for more information.

Cloth collars: All our cloth collars are machine washable. We recommend machine washing in cold water and air drying.

Bow ties: All bow ties are machine washable. We recommend machine washing in cold water and air drying.

Bandanas: All bandanas are machine washable. Please wash them in cold water and air dry.

Dog beds: We have selected fabric with durability, washability, and design in mind. While all our dog bed covers are machine washable, please follow the specific instructions noted on the product page. For the mudcloth design covers, we recommend washing on light, delicate and cold and air drying OR dry cleaning. For all other designs, we recommend machine washing in cold water and air drying. Dog inserts are not machine washable, but can be spot cleaned.

CAN I CUSTOM ORDER DESIGNS?

For collars only, we are able to customize some designs and colors. However, the collar will take up to 6 to 8 weeks to complete and ship. We are unable to offer custom sizing on any of our small, medium, large, and extra-large collars. If your dog’s neck is larger than the extra-large size we offer, we may consider a special order. Please contact us at hello@thepawtribe.com for more details.